ZICTA fines AIRTEL,MTN & ZAMTEL K12.6 million for poor services
The Zambia Information and Communications Technology Authority (ZICTA) has penalized all three (3) Mobile Network Operators for failing to adhere to the Quality of Service parameters as outlined in the Quality of Service Guidelines during the fourth quarter of 2017 and first quarter of 2018 respectively. The three Mobile Phone Operators, Airtel Networks Zambia Plc, MTN Zambia Limited and ZAMTEL Limited have been fined a total of K12.6 million for failing to meet some of the set parameters on quality of service which collectively include Call Set Up Success Rate, Mean Opinion Score, Successful SMS Rate, SMS Delivery Time and HTTP Success log-ins, HTTP Success Rate as well as HTTP Down Rates 2G and 3G. ZICTA Corporate Communications Manager Ngabo Nankonde says the Authority has fined MTN (Zambia) Limited K3.6 million, Airtel Networks Zambia Plc K4.2 million while ZAMTEL Limited has been fined K4.8 million. In a statement, Ms Nakonde explains that the Authorit...